Please note, as the risk of COVID-19 is still at a substantial risk, we ask all patients to take into consideration face coverings and social distancing when in the surgery.
Can another Healthcare Professional help?
Do you need to see the GP?
Sometimes the GP is not the most appropriate Healthcare Professional to deal with your ailment. Please see the information on see a Doctor or Healthcare Professional, which might help you decide whether a GP appointment is truly necessary or whether it might be better for you to see a Pharmacist, Optician, Dentist or other Healthcare Professional. You can even self-refer for some services without seeing your GP.
For real life-threatening emergencies such as those below – RING 999
- Chest pain (suspected heart attack)
- Suspected stroke
- Suspected meningitis
- Anaphylactic shock (severe allergy)
- Heavy bleeding or deep lacerations
- Fluctuating levels of consciousness or completely unconscious
- Difficulty breathing or stopped breathing with a change in colour
- New seizure, fit or uncontrollable shaking
For immediately serious conditions such as the following, GO TO Emergency Department (A&E) IMMEDIATELY
- A fever and lethargic (drowsy) child
- A feverish and floppy (unresponsive) infant
- Difficulty breathing
- Sudden, severe abdominal pain
- Accidental or intentional overdose of medication
- Trauma (including falls) and possible broken bones or road traffic accident
Patients who have a problem outwith the surgery opening hours that can’t wait until the surgery reopens should contact NHS24 by dialling 111.
Here is a list of the different ways you can access your General Practitioner
Routine
You can make an appointment by telephone or if non-urgent you can request via this website. When you call our trained staff will ask you a few questions regarding the reason for your call to ensure you access the most appropriate clinical care as quickly as possible. .
Telephone consultations
We currently offer telephone consultations in the first instance and where appropriate you will be invited to the surgery and given a timeslot in which to attend. Our telephone consultations are not agreed for specific times – a morning consult will take place between 9am and 1pm with afternoon consults between 2pm and 6pm. Face to face appointments at specific times remain available for the Nurse and Health Care Support Worker.
Urgent
When an Urgent appointment is requested it is important that these are for medical emergencies. You must feel it is absolutely necessary for you to be seen that day.
Complete an eConsultation Form
To request a non-urgent routine only appointment please complete an eConsultation form. All requests may take up to 3 working days to be processed.
Please help us
If you are not able to attend your appointment please let us know in time so that the time can be used for someone else. If you are late for an appointment you may be asked to re-book.
Additional information
Can I bring someone to accompany me to the Appointment?
We are generally very happy for patients to bring with them a carer, relative or even a friend. This often helps, particularly when they know you well and it allows them to tell us any observations they would make about you, which can help us in undertaking our assessment. Ultimately this will lead us more quickly to make an accurate diagnosis and therefore help you more.
Also, having someone with you means they can prompt you to ask questions that you may have forgotten, and after the appointment they can help in reminding you what was discussed.
Occasionally we might ask for them to leave but this would be unusual.
If you require interpretation services please contact us in advance of you appointment and we will arrange this.
If you have a suspected infectious disease
Please inform reception if you suspect an infectious disease, as this will enable us to deal with it appropriately during your visit to protect you, other patients and staff.
Giving Consent for Treatment
You have the right to accept or refuse treatment that is offered to you, and not to be given any physical examination or treatment unless you have given valid consent. If you do not have the capacity to do so, consent must be obtained from a person legally able to act on your behalf, or the treatment must be in your best interests.
Your valid consent (agreement to the course of action) is needed for the treatment that’s offered to you before any physical examinations or treatment can be given. If you haven’t given your consent, you can accept or refuse treatment that’s offered to you.
It’s important to be involved in decisions about your treatment and to be given information to help you choose the right treatment. When making treatment choices, you’ll often discuss the options with your doctor or another healthcare professional.