Practice Management
- Our Practice Manager is Emma Pirie
The Practice Manager manages all of the business aspects of the Practice such as making sure that the right systems and the right people are in place, at the right time, in order to provide a high quality of patient care, human resources, finance, patient safety, premises, equipment and IT (information technology). The Practice Manager supports the Reception Team, GPs and other medical professionals to deliver patient services and also helps to develop extended services, enhancing patient experience and care.
Administrative Staff
Administrative staff are not patient facing as such, but working in the background carrying out complex administrative duties on behalf of the Practice and the Patients. They coordinate and organise the Practice in many different aspects that allow the Practice to run smoothly and for Patients to get the level of care they need. They support the Practice Manager with a variety of business related matters and they provide ongoing support to the Reception Team.
Jill Pirie, Senior Practice Administrator
Carol Gargano, Practice Administrator
Reception Staff
Reception staff attend to patients on the phone and in person. They coordinate and organise appointments and documentation to facilitate the smooth running of the Practice, and support delivery of quality patient care. The Reception Staff have a very demanding role. They are there to assist you and we would ask you to be patient during peak times, when the staff have to handle a large volume of calls and enquiries. They will ask you a small amount of personal information about your medical condition – this information is used to ensure your call is dealt with by the correct Clinician and assist fellow Healthcare Professionals who work within the Practice to manage your healthcare and well-being.
- Liz Kelly, Medical Receptionist
- Jenny McCann, Medical Receptionist
- Lauren Hendrie, Medical Reception
- Ruth Buchanan, Medical Receptionist
- Caleb Henry, Medical Receptionist
All staff adhere to the Practice’s Confidentiality Policy and Data Protection Act 2018.
As our practice provides health care services, our staff need to collect information about you so that you can receive proper care and treatment with our decisions based on our most current, complete and accurate information available about you. Under the Data Protection Act, the law also requires that the information we hold must be up to date, so you may be asked the same questions over the years time and time again. This does have a very real purpose, which is to provide the highest standard of care we can.
Everyone working within the NHS has a legal duty to keep all information about you confidential. All of our staff members and teams are bound by this rule of confidentiality. At all times great lengths are taken to ensure high standards of confidentiality are maintained in respect of all the information we hold about you. Prior to recording or using your information we will always obtain your consent. Unless you sate otherwise, no relative or any other person has any right to information we hold and we will not give it to them.
You can access all your own confidential information and have the right to be told what information is held about you.